Grievance Redressal

FitDocMed Grievance Redressal Mechanism

We're committed to prompt, fair, and transparent resolution of student concerns. Here's how you can reach us and how we resolve issues.

Last updated: September 2026

1. Scope
This mechanism covers concerns related to admissions, access to programs and official groups/channels, billing, content quality, academic support, or conduct within official FitDocMed communities.

2. How to Raise a Grievance
Please share the following details for a quick response:

• Registered name and phone/email
• Program enrolled (e.g., NEET PG Achiever, UPSC CMS Nexus)
• Order ID / payment reference (if applicable)
• Description of the issue and any screenshots

WhatsApp Support: https://wa.me/919537215039
Email: support@fitdocmed.com

Support hours: 9:00 AM – 8:00 PM (IST), daily.

3. Acknowledgement & Timelines

• Acknowledgement: Within 24 hours of receiving your grievance.
• Initial assessment: Within 2–3 working days.
• Resolution target: Typically within 7–10 working days based on complexity.

4. Investigation & Resolution
Your case is assigned to the relevant team (mentorship, content, tech, or billing). We may request additional details and will keep you updated on the progress until closure.

5. Escalation Matrix

• Level 1: Support Team (WhatsApp/Email)
• Level 2: Program Manager (Academic/Billing Lead)
• Level 3: Senior Management (final review and decision)

If you do not receive a response within the stated timelines, please mention "Escalation – Pending Response" in your follow-up message.

6. Record Keeping
We maintain a record of grievances and actions taken to improve our services and training processes.

7. Policy Review
This policy is reviewed periodically to ensure clarity, fairness, and compliance with applicable guidance.

8. Contact
If you need assistance at any point, reach us below:

WhatsApp Support: https://wa.me/919537215039
Email: support@fitdocmed.com