Refunds & Cancellations

Clear and student-friendly rules for purchases, cancellations, and exceptional cases.

Last updated: September 2026

1. General Policy
We design and deliver access to premium educational content through the FitDocMed Academy app, along with official Telegram groups/channels where applicable. Admissions and access are granted immediately after successful payment (automated system).

2. No-Refund Cases
Once your access to a program has been activated, the subscription cannot be cancelled or refunded. Please review program details carefully before enrolling.

3. Exceptions (Technical Issues)
We may assist in limited scenarios related to clear technical failures:

• Payment was charged but access was not activated due to a system error.
• Gateway shows failed/expired transaction but your account was debited.

In such cases, we will verify with the payment partner. If the transaction is confirmed unsuccessful, a reversal is initiated by the gateway/bank as per their timelines.

4. Duplicate Payments
If you were charged more than once for the same order, please share the transaction references. After verification, the duplicate amount will be reversed as per payment partner timelines.

5. Transfers & Substitutions
Subscriptions are personal and non-transferable. Changing to a different program or transferring access to another person is not permitted after activation.

6. How to Raise a Request
For any billing or access concern, please contact us with:

• Registered name and phone/email
• Order ID and payment reference
• Screenshots of the payment status (if available)

WhatsApp Support: https://wa.me/919537215039
Email: support@fitdocmed.com

7. Processing Timelines
Successful reversals (for failed/duplicate cases) are subject to gateway/bank processing times. This typically ranges from 5–10 working days, depending on the bank and payment method.

8. Policy Changes
We may update this policy. Any changes will be posted on this page with the revised date.

9. Contact
If you need help, we're here for you (9:00 AM – 8:00 PM IST, daily).

WhatsApp Support: https://wa.me/919537215039
Email: support@fitdocmed.com